- 1. Contact us at sales@fitnesslifeline.com for an RA (Return Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RA number must be on your return shipping label. If it is not, your package may be refused and sent back to you.
- 2. Returns must be postmarked within 30 days of delivery date. We will not accept any returns past 30 days, which is from DATE of PURCHASE.
- 3. All non-defective merchandise returns are subject to a 25% restock fee.
- 4. The product(s) must be returned in new condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
- 5. You are responsible for the cost of shipping on your returned items. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
- 6. There is never any refund on freight. If you do return an item for a credit, you will forfeit your original shipping costs.
- 7. After you contact us for an RA#, we will give you return instructions on where to send your item back.
- 8. Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $8.00 for UPS Ground to have the exchanged product shipped back to you. If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
- 9. Supplements - There are no returns on supplements.
LIABILITY
- 1. It is the buyer's responsibility, not the seller, to first consult with their physician before starting any new exercise routine, or supplement. Fitnesslifeline.com, a division of Installer Tools, LLC, which is registered in the state of Wisconsin, will assume no liability for the purchase and use of your products from this website. This website does not offer medical advice; we are a website that offers opinionated and experienced information.
Videos
- 1. Videos - Since videos can be copied, there will not be any refunds given for returned videos.
Fitnesslifeline.com
PO Box 801
Sun Prairie, WI 53590
1-800-458-2403
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